Frequently Asked Questions

Q. Do you ship internationally?

A. Sorry no. We currently ship for US Customers only.

Q. Is it safe to order through hometreats.com?

A. Absolutely. Our website uses SSL (Secured socket layer) technology both in the client as well as in the server side. This enable the order data that includes the credit card information scrambled. This helps your information secure and safe.

Q. Can you send me catalog?

A. Currently we do not print any catalogs. However we do have plans to provide catalogs in the future.

Q. How do I place an order?

A. As you navigate through our site, you can click on different items that interest you with or without the intention of buying them. Once you have everything in your shopping cart, go through the items picked and either adjust quantities or delete unwanted items. Click on "Recalculate" and you should be ready to check out. Next, click on the "Checkout" button to complete the order. You must fill out all the required fields on the order form for it to be processed. Click on next and enter you payment information. Shortly after completing your order you will receive an email verifying the quantity of each item ordered, total purchase amount and address where the order will be shipped. If here are any mistakes in this confirmation please email us back immediately to correct them before the order is shipped. Should you encounter any difficulties, please email us at sales@hometreats.comThank you.

Q. I placed an order but my shopping cart didn't show it.

A. Our shopping cart software sends cookies so that it can remember and greet you when you come back to shop again. This usually happens when the cookies option is turned off in your browser settings. Please turn cookie acceptance on, close your browser and reopen it again and that should take care of the problem.

Q. The shopping cart won't take my credit card.

A. First, make sure a valid credit card number is keyed in. Also, don't type any slashes, dashes, or spaces as you input the credit card number and expiration date. Make sure that the zip code in billing matches that where your credit card statement is mailed to. This is a security feature. If all of the above is correct you should have no problem proceeding.

Q. How long does it take for you to ship my order?

A. We usually ship within 5-7 business days of receiving your order with a confirmed payment. In the rare occasion that we don't have your desired item in stock, we will contact you and advise you of such. Generally, you will get your product within 5-8 business days depending on where you are. If you need us to rush your order to you, we will absolutely do so when you let us know your preferred rush service and additional charges will apply.

Q. Where are you located and where do you ship from?

A. We are located in Hoffman Estates, Illinois. We have distributors in various parts of the United states, who ship the products to you.

Q. Do you provide a gift wrap service?

A. No, not at the moment. We will offer it on the website as soon as it becomes available.

Q. How do I return a product?

A. Customer satisfaction is our utmost priority. However if you are not satisfied with our product you could return the product and receive the refund or exchange. Unfortunately, We will not refund or exchange the product after 30 days of sale. A sale is completed when the customer receives the ordered product. Refund does not include shipping and freight charges. Please email our customer service personnel customercare@hometreats.com and receive a refund application and number by email. We will respond within 24 hrs.

Q. I have so many other questions that were not answered. What do I do?

A.. Please send us an email with all your questions. We will do our best to answer them promptly and accurately. We will post Frequently Asked Questions on this page as they come up. Send questions to: customercare@hometreats.com